Frequently Asked Questions
Shipping Information
Q: How long does it take for my order to be processed?
A: We aim to process and handle all orders within 3-4 business days once payment is confirmed. Orders are not processed on public holidays.
Q: What are the shipping costs for domestic orders?
A: We charge a flat rate of $9.95 for all domestic orders within the United States. This rate ensures reliable and timely delivery.
Q: Do you offer international shipping?
A: Currently, we only ship within the United States and do not offer international shipping.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment on the carrier’s website.
Q: What should I do if my order hasn’t arrived within the expected time frame?
A: If your order hasn’t arrived within the expected 5-8 shipping days, please contact our customer service team at [email protected]. We will assist you in locating your package.
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card credit cards.
Q: Is it safe to use my credit card on your website?
A: Yes, it is safe. All transactions on our website are encrypted, ensuring your credit card information is secure.
Q: Can I pay using multiple credit cards?
A: No, we currently do not support payments using multiple credit cards for a single order.
Q: What should I do if my payment is declined?
A: If your payment is declined, please check if your card details are correct and try again. If the problem persists, contact your bank or our customer service team for assistance.
Q: How will I know if my payment was successful?
A: You will receive an email confirmation with your order details once your payment is successfully processed.
Order Changes and Cancellations
Q: How can I cancel my order?
A: You can cancel your order within 24 hours of placing it by contacting our customer service team at [email protected]. Provide your order number and reason for cancellation.
Q: Can I change my shipping address after placing an order?
A: Yes, you can change your shipping address within 24 hours of placing the order. Contact our customer service team as soon as possible to request the change.
Q: How do I modify the items in my order?
A: To modify items in your order, contact our customer service team within 24 hours of placing the order. We will do our best to accommodate your request.
Q: Is there a time limit for canceling an order?
A: Yes, orders can be canceled within 24 hours of placement. After this period, the order will already be in processing and cannot be canceled.
Q: What happens if I cancel my order after it has been shipped?
A: If your order has already been shipped, it cannot be canceled. You will need to follow our return process for a refund or exchange.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be in their original condition, unused, and with all original packaging and tags.
Q: How do I initiate a return?
A: To initiate a return, contact our customer service team at [email protected]. We will provide instructions on how to return your item.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item received is defective or incorrect. Please use a trackable shipping service.
Q: How long does it take to receive a refund?
A: Approved refunds will be processed within 7-10 business days. The time it takes to reflect in your account may vary depending on your payment provider.
Q: What items are non-returnable?
A: Certain items, such as perishable goods, custom-made products, and personal care items, are non-returnable. Please refer to the product description for more details.
Q: Can I exchange an item?
A: We only replace items if they are defective or damaged. Contact us at [email protected] to arrange an exchange.
Account Information
Q: How do I create an account?
A: You can create an account by clicking the “Sign Up” button on our website and filling in the required information.
Q: What should I do if I forget my password?
A: If you forget your password, click the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password.
Q: How can I update my account details?
A: You can update your account details by logging into your account and navigating to the “Account Settings” section.
Q: Is it necessary to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track orders and save your information for future purchases.
Q: How do I delete my account?
A: To delete your account, please contact our customer service team at [email protected]. We will assist you with the process.
Product Availability
Q: How do I know if an item is in stock?
A: Product availability is displayed on each product page. If an item is out of stock, it will be marked accordingly.
Q: What happens if an item I ordered is out of stock?
A: If an item you ordered is out of stock, we will notify you and provide options for a refund or replacement.
Q: Do you restock sold-out items?
A: We regularly restock popular items. If an item you want is out of stock, check back later or contact our customer service team.
Order Status
Q: How can I check the status of my order?
A: You can check your order status by logging into your account and viewing your order history. If you placed an order as a guest, use the order tracking link in your confirmation email.
Q: Will I receive a notification when my order is shipped?
A: Yes, you will receive an email notification with a tracking number once your order has been shipped.
Q: What do the different order statuses mean?
A: “Processing” means your order is being prepared, “Shipped” means it is on its way to you, and “Delivered” means it has arrived at your address.
Q: Can I track my order in real time?
A: Yes, use the tracking number provided in your shipping confirmation email to track your order in real time on the carrier’s website.
Q: How will I know if there is a delay with my order?
A: If there is a delay with your order, we will notify you via email with an updated delivery estimate.
Contact and Support
Q: How can I contact customer service?
A: You can contact our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Sunday to assist you.
Q: Do you offer live chat support?
A: Currently, we do not offer live chat support. Please contact us via email for assistance.
Q: How quickly can I expect a response to my inquiry?
A: We strive to respond to all inquiries within 24 hours. During peak times, it may take slightly longer.
Technical Issues
Q: What should I do if I’m having trouble placing an order?
A: If you encounter issues while placing an order, try clearing your browser’s cache and cookies. If the problem persists, contact our customer service team for assistance.
Q: How can I report a website bug?
A: To report a website bug, please contact us at [email protected] with a detailed description of the issue. We will work to resolve it as quickly as possible.
Q: Why am I not receiving email notifications?
A: Check your spam or junk folder for our emails. Ensure that you have provided the correct email address and added [email protected] to your contacts.
Q: What if my shopping cart is empty after adding items?
A: This issue may be related to your browser settings. Try clearing your cache and cookies or using a different browser. Contact us if the problem persists.
Q: How do I clear my browser’s cache and cookies?
A: The method for clearing cache and cookies varies by browser. Typically, you can find this option in the settings or preferences menu. Consult your browser’s help section for specific instructions.